Returns and Exchanges


We hope you enjoy your Polín order as much as we do, so if you are not completely satisfied, whenever you want, you can request an exchange (both size and item) as well as a return.

How to make a return or exchange

In Spain: A period of 14 calendar days from the time you receive the package at home.
(First free exchange or return procedure EXCEPT Guest, bridal garments and with discount whose cost is €3.95). Spain returns portal (click here)

Rest of the world: Within 20 calendar days from the time we send your order (you will receive an email once it has been sent). The cost is borne by the customer through courier of their choice or with our service with GLS.
Foreign Returns Portal (click here)

Returns Portugal and rest of the world: Orders placed until 20/02/2024 must request an exchange and/or return through the following link. If you have any questions, do not hesitate to contact us.

Access our exchange and return policy here !

General Conditions of Returns

Customs gastos de envío or costs are NOT refundable.

In case of defect or damage to the garment(s) purchased, you have 48 hours from receipt to report it to the following form.

We will process your exchange or return within 10 working days of receipt at our warehouse. You will receive an email confirming your arrival at our warehouse and another email once your request has been processed.

Returns from outside Spain, managed directly by the customer, are at the customer's expense, Polín et moi is NOT responsible for packages until they are received in our warehouse. Remember to keep the proof of delivery where the full signed delivery address is reported.

Polín et moi reserves the right NOT to accept returns of:

- Garments different from their original condition (untagged, worn, or in poor condition)

- Footwear with striped, stained, worn, or worn soles. In broken boxes or different from their original state

- Costume jewelry, gloves, stockings, socks and fur accessories (headbands, hats, caps, scarves, headdresses, etc.).

- Stationery products (cups, notebooks or pens)

- Outside the return period, you have 14 days from receipt to request it

- Garments in our warehouses without prior authorization from the Polín et moi team

- Return packages pending customs payment, shipment or cash on delivery method

If you have any doubts or questions, you can consult our Frequently Asked Questions, where you will surely find the answer you need.

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