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Can I return, exchange or cancel my pre-sale?

Of course you can! You can always exchange or return your order, regardless of whether it was a pre-sale, the conditions are the same. You simply have to request it through our online portal and we will take care of everything! Here you can find the step-by-step instructions for requesting an exchange or refund.

If you want to process an exchange and receive back home an item that is currently on pre-sale, please check the estimated shipping date in the description!

In case the estimated shipping date doesn’t suit your needs, please contact us, indicating the reason for the cancellation or exchange via this form, we will review your request and process it within 24-48 business hours!