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I have received confirmation of delivery of my order, but I have not received it, what should I do?

We're sorry you haven't received your order yet! Once the parcel has been delivered, you will receive a confirmation email. Although they shouldn't, couriers often deliver orders to a doorway or neighboring house, please check with your household members or neighbors to see if they have received or seen your parcel.

If despite checking, you have not been able to locate your order, please contact us as soon as possible. We will check and provide you with proof of delivery so that it can be checked again and if it cannot be resolved, we will claim urgent delivery with the courier service. This process may take 5-7 working days as an official investigation will be opened but don't worry, we will be in contact with you to offer you the best solution at the moment.

We strive every day to offer the best service and continue to grow with you, thank you for your patience and trust!