How can I check the status of my order?
In just a few clicks you can check the exact status of your order. If you have placed your order from a customer account, here is a step-by-step explanation:
1. Log in to your customer account, where you will find the history and details of your orders at: https://www.polinetmoi.com/iniciar-sesion
2. Open your order and you will be able to see the status of your order:
- PAYMENT ACCEPTED: Confirmation of payment and order.
- PREPARATION IN PROGRESS: We are preparing your order and it will leave the warehouse shortly!
- SHIPPED: Your order has been delivered to the shipping company (Correos Express in Spain and DHL international).
- DELIVERED: Your order has been delivered.
*If your order includes a pre-sale item, check its status here.
3. Don't worry, as your order changes status, you will receive confirmation e-mails.