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Returns and exchanges

What is the policy?

Guest exchange and return policy

How can I make a return from Spain?

How can I make a return from outside Spain?

Do you refund the money?

How can I exchange an item from Spain?

How can I request an exchange from outside Spain?

When will I receive my refund?

I have requested an exchange, when will I receive it?

Process an exchange and return within the same request

Return my order in a different location (Spain)

Problems generating my return label

Where can I return my parcel to?

Hand in my exchange/return parcel at a ticket office

I have received a faulty product, what should I do?

Can I exchange / return a purchase made with a GIFT CARD?

How does the refund through APLAZAME work?

How do I prepare my order return?