How can I make a return from Spain?

By accessing our online portal:

https://polinetmoi.shipping-portal.com/rp/

1. Enter your order reference and postcode

2. Select the garments you want to return
3. Select the delivery point that suits you best (You can also deliver the parcel to any post office in your area if you prefer).
4. You will automatically receive by e-mail the label to STICK on the outside of the ORIGINAL BOX.
5. Insert the garments inside together with the RETURN FORM

6. Return the package within 5 working days

You're done!

We will process your return within 10 working days of receiving it in our warehouse, you will receive an email notifying you of its arrival at our warehouse!

* At the moment, in-store returns are not available. Any exchange, return or complaint of an order placed through our website, must be managed directly with us online!